Accra:Lao Telecommunications Public Company (Lao Telecom) and the Ministry of Industry and Commerce (MoIC) have signed a memorandum of understanding (MOU) to enhance digital skills, improve human resource management, and accelerate digital transformation within the ministry.

According to Lao News Agency, the agreement was signed at Lao Telecom's headquarters on October 15, 2026, by Lao Telecom Managing Director Souphon Chanthavisay and Head of the MoIC Office Bouavanh Vilavong. The ceremony was attended by Deputy Minister of Industry and Commerce Phouththavanh Nanthavong and Deputy Minister of Technology and Communications Xailuecha Inxiengmai, along with officials and representatives from both parties.

The MOU outlines cooperation in six key areas digital skills development, human resource management systems, cloud-based contact centre solutions, digital knowledge exchange, research and funding mobilisation, and digital transformation planning. Planned activities include training programs to enhance digital knowledge and practical skills, as well as exploring pilot projects for a human resource management platform and a cloud contact centre system to support the ministry's Inspection Department and Department of Domestic Trade.

Both sides will exchange expertise to assess digital initiatives, identify suitable technological solutions, and explore funding opportunities for training and workforce development. They will collaborate to review and provide input on the ministry's digital transformation strategies and related work plans.

The partnership aims to improve administrative efficiency, responsiveness, and the quality of public services, thereby enhancing the ministry's ability to serve citizens and the business community effectively. Lao Telecom has reaffirmed its commitment to leveraging its technological expertise to support public-sector digitalisation and contribute to the sustainable development of digital technology in the Lao PDR.